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DELIVERY AND SHIPPING
*Shipping time in this COVID-19 period goes from 15 to 30 working days.*
The goods will be shipped to the customer in the shortest possible time, usually the goods are shipped to the customer in 24-48 hours (working days) from the confirmation of the order (unless otherwise specified).
In time of national and collective holidays of our delivery partners, the shipping time might extend. The delivery can be delayed, for more information, please contact our customer support.
Delivery is made within 24-48 hours of shipment. The package will be delivered to the address you provided when ordering by land.
The costs are calculated based on the weight of the package. Shipping is FREE for orders over 2990€ (for Spain, Germany, Austria and France). The shipment for Benelux is FREE for orders over 3990€.
Shipments are carried out by BRT, Ceccarelli, Arco spedizioni, GLS or in some cases by private couriers.
Recieving an email
If your purchase is successful, you will receive an order confirmation email with a list of products ordered, the price and shipping address.
If you do not receive the goods within one week of your shipping confirmation email, please notify our customer service by email or by calling the number.
Where your package is located
Once the shipment has left, you will receive an email with a tracking number, which will keep you informed about the status of the shipment.
KingsBox will in no case be liable for any in-conventional events, due to long delivery times or failure to deliver items that are indicated as not immediately available.
Please be aware:
Delivery to the door (to higher floors) must be agreed in advance, an additional cost determined by the delivery service should be paid upfront.
The vehicles of the delivery services do not always have a ramp to assist you in unloading your ordered equipment. You may need to unload the pallet (s) by hand from the truck. In case you refuse to do so and refuse the goods, you are not entitled to a full purchase cost reimbursement but only a refund for the equipment purchased.
You will have to pay the shipping costs both ways. In case of advance arrangement and additional payment we can provide a transport vehicle with a ramp.